Warranty and Repair - Wusthof

 

As stated on the page of the warranty and repair page, in order for a warranty claim to be made, it must in fact be a manufacturing fault.
in order for a warranty claim to be made, it must in fact be a manufacturing fault. For example, if you get a crack in an item because of a stress fracture that has occurred because something went wrong in the tempering of the steel - that would be considered a manufacturing fault. Generally speaking, when a fault occurs there would be characteristics that the manufacturer would look for to see that it is a genuine warranty claim.
Manufacturers will not replace an item that in their view was not a result of a manufacturing issue but rather caused by damage through inappropriate use or lack of care.
In every case, King of Knives only serves as the conduit.
We are always happy to try and help.
It is also important to note that some of the factories will insist on a receipt being included in the return to determine that the product was in fact purchased in Australia.
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WÜSTHOF cutlery is manufactured with the highest quality standards and maintains the required DIN (German Industry Standard) as well as the EN (European Standard).

WÜSTHOF cutlery is fully warranted to be free of defects in material and/or craftsmanship.

Any item claimed as defective must be returned to us for inspection. Our warranty does not apply if the damage is due to what we define as normal wear or use other than the intended purpose of the item. Defective items will be repaired or replaced with the similar item, at our option.

Certain types of damages and/or conditions such as those due to age or improper treatment would void our warranty.

Please contact your local WÜSTHOF dealer or contact us directly for more information.

Wusthof Australia
Milner’s Brand Marketing
5-7 Glassford Road
Kewdale WA 6105

Phone: (08) 9353 7800
Freecall: 1800 099 012
Toll Free Fax: (08) 9353 3499

E-Mail: wusthof@milners.com.au

Homepage: http:www.wusthof.com.au

Consumer Returns please ship to:

Wusthof Australia
Attn: Consumer Care Department
Reply Paid 308
Cloverdale WA 6985

Phone: (08) 9353 7800
Freecall: 1800 099 012