Shipping policy
Shipping and Delivery
- Location and Carrier: We ship within Australia using a combination of Australia Post and various courier services
- Delivery costs: We have a flat rate cost, including applicable tax rates, This cost is $9.95 anywhere in Australia.
-
Processing Time: We process orders Monday to Friday (excluding NSW Public Holidays) , it can takes up to 1-4 working days to process your order depending on volume of orders we are having.
We are unable to guarantee the time of delivery and do not offer refunds for late deliveries. We experience standard delivery timeframes of 4-19 business days average depending on your location, however delivery can be subject to further delays for reasons outside of our control and we cannot compensate for late delivery. Many of the items are imported specifically for your order from factory locations around the world and there are times where customs and shipping delays occur. When this happens we endeavour to notify you that a delay has occurred and will always work to delivering as quickly as possible. - Notification: When products have been dispatched with a local delivery service, we will send you a delivery notification via the email address you submitted at the time of purchase. Where applicable, delivery notification may include order tracking information. You accept that we shall not be held liable for any loss, cost or expense if you don’t receive notification from your country’ postage service about the arrival of the product.
- Change of Delivery Times and Details: Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receives orders directly and will have already started processing your order.
- Transfer of Title and Risk of Loss: Title to the products shall not pass until after delivery or after your payment has been processed or received by us. Risk of destruction, damage or loss shall pass when the products are delivered at your delivery address.
