Warranty and Repair - Thermos

 

As stated on the page of the warranty and repair page, in order for a warranty claim to be made, it must in fact be a manufacturing fault.
in order for a warranty claim to be made, it must in fact be a manufacturing fault. For example, if you get a crack in an item because of a stress fracture that has occurred because something went wrong in the tempering of the steel - that would be considered a manufacturing fault. Generally speaking, when a fault occurs there would be characteristics that the manufacturer would look for to see that it is a genuine warranty claim.
Manufacturers will not replace an item that in their view was not a result of a manufacturing issue but rather caused by damage through inappropriate use or lack of care.
In every case, King of Knives only serves as the conduit.
We are always happy to try and help.
It is also important to note that some of the factories will insist on a receipt being included in the return to determine that the product was in fact purchased in Australia.
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Warranty Info

Warranty extends to the vacuum insulation of the product only.

The warranty period lasts 5 years.

Plastic components such as lids, gaskets and O-rings are NOT under warranty due to the fact these parts susceptible to wear and tear. The customer can contact our head office if they wish to purchase spare parts (parts which cannot be purchased through the store).

There is a use, care and warranty sheet inside each bottle where the customer can view this info.

 

With a receipt

A copy of the receipt is required for warranty purposes and  the consumer is obliged to return the product to the retailer where the original purchase was made or If no receipt is available, the customer can send the product (at their own cost) to our head office for testing and inspection.

 

Step 1:  Call Thermos head office - 

Tel: 02 8853 5400

and they will give them the

PO Box address to return the product to.

The product MUST be in good condition. If it has been dropped and dented for example, we will reject the claim.

If the claim is valid, then we will send out a replacement at our cost.

If after inspection the claim is not validated, no replacement will be issue and the cost of returning the product will be at the customers expense, or, they can authorise us to destroy it.

When the customer sends the product back to us, they must include a letter outlining time of purchase (or copy of receipt), contact details and a brief description of the fault.