Warranty and Repair - Tramontina
As stated on the page of the warranty and repair page, in order for a warranty claim to be made, it must in fact be a manufacturing fault.
in order for a warranty claim to be made, it must in fact be a manufacturing fault. For example, if you get a crack in an item because of a stress fracture that has occurred because something went wrong in the tempering of the steel - that would be considered a manufacturing fault. Generally speaking, when a fault occurs there would be characteristics that the manufacturer would look for to see that it is a genuine warranty claim.
Manufacturers will not replace an item that in their view was not a result of a manufacturing issue but rather caused by damage through inappropriate use or lack of care.
In every case, King of Knives only serves as the conduit.
We are always happy to try and help.
It is also important to note that some of the factories will insist on a receipt being included in the return to determine that the product was in fact purchased in Australia.
The process around the Tramontina warranty claim:
Statement from Tramontina
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
TERMS & CONDITIONS TO BE ENTITLED TO CLAIM:
- Do not misuse the product;
- Do not provide fake information;
- Do not misuse the product;
- Do not provide fake information;
- Present a dated proof of purchase;
- Product must be compliant to its warranty period;
- Product must be compliant to its warranty period;
HOW TO CLAIM: Contact Tras Marketing & Sales Pty Ltd, provide information of what happened to the product and a proof of purchase. Tramontina`s Customer service may ask you to return the good to the warehouse in Seven Hills NSW and, if so, give you a Return Authority Number (RA). Please insert this RA number onto the package or attach it to a note when you are returning the goods.
The costs involved in returning the product to our
be refunded or rebated afterwards. You can also bring the goods to our address in person. After placing the claim, Customer service will get back to you within 15 days.
THERE IS A MANUFACTURING DEFECT
Tramontina will replace, repair or offer another product of equal value as a replacement. In case there is no stock left for a replacement or repair, a full refund of the amount written on the proof of purchase for the item will be given. For refunds, please return the goods to the store you originally purchased the item from. The Freight back to the customer will be paid by Tramontina.
THERE IS NOT A MANUFACTURING DEFECT
Tramontina will contact the customer advising the costs involved in repairing (spare parts when available) or replacing the goods, and if the customer accepts the terms and pay the costs involved in repairing and/or delivering prior dispatching the goods, Tramontina will send the product back to the customer. If the product is no longer in production line and there is no stock, Tramontina reserves its right to not supply repair and/or replacement. If product was misused and is no longer covered by the warranty, customer must pay costs involved in handling and posting the goods back.
GENERAL WARRANTY COVERS
KNIVES, STEAK KNIVES & OTHER CUTTING GOODS
Blades and handles are covered for manufacturing problems such as bumps, cracks and rusting when used under normal conditions. Plastic handles are not covered against burning or melting.
STAINLESS STEEL COOKWARE
For Pots, Pressure Cookers and other cookware products, this warranty covers only its stainless steel body. Plastic, silicone or other parts such as handles and knobs are not covered by the manufacturer and they are subject to stock availability for replacements.
STARFLON NON-STICK PRODUCTS
Warranty against peeling of non-stick surface for 5 years. Nylon, Polypropylene and Silicone utensils
coating in order not to damage the surface. Do not use metal utensils whilst cooking or using Non-Stick coated products. Scratches on the non- stick surface is not covered by the warranty.
PARTS SUBJECT TO BREAK, MELT OR WEAR
Glass, Silcione, Plastic and other materials subject to break, melt or wear are not covered by this manufacturing
defect warranty. Spare, replacement parts may be available. Concact Customer Service for more information.
defect warranty. Spare, replacement parts may be available. Concact Customer Service for more information.
WOODEN PRODUCTS
Do not subject wooden products to heat variation & high temperatures. Wooden products are not dishwasher safe.
IN CASE OF MAJOR DAMAGE RELATED TO
THE PRODUCT
Products will be sent to Tramontina`s laboratory to be analysed and after a technical report has been issued, Tramontina will either contact the Store where the claim was placed or the customer directly. In case a manufacturing defect has been found, Tramontina will cover reasonable foreseeable expenses related to the product.
THE PRODUCT
Products will be sent to Tramontina`s laboratory to be analysed and after a technical report has been issued, Tramontina will either contact the Store where the claim was placed or the customer directly. In case a manufacturing defect has been found, Tramontina will cover reasonable foreseeable expenses related to the product.
The warranty period from varies from product to product.
TRAMONTINA
BUSINESS ADDRESS: Unit 7, 167 Prospect Hwy Seven Hills NSW 2147
TELEPHONE NUMBER: +61 (02) 96741799 or 1800 110 885 within Australia.
EMAIL ADDRESS: Info@tramontina.com.au
