Warranty and Repair - Sayaka
As stated on the page of the warranty and repair page, in order for a warranty claim to be made, it must in fact be a manufacturing fault.
in order for a warranty claim to be made, it must in fact be a manufacturing fault. For example, if you get a crack in an item because of a stress fracture that has occurred because something went wrong in the tempering of the steel - that would be considered a manufacturing fault. Generally speaking, when a fault occurs there would be characteristics that the manufacturer would look for to see that it is a genuine warranty claim.
Manufacturers will not replace an item that in their view was not a result of a manufacturing issue but rather caused by damage through inappropriate use or lack of care.
In every case, King of Knives only serves as the conduit.
We are always happy to try and help.
It is also important to note that some of the factories will insist on a receipt being included in the return to determine that the product was in fact purchased in Australia.
The process around the Yaxell Sayaka warranty claim is very simple.
1. Please take photos of the effected area and email it to : claims@kingofknives.com.au along with comments about the issue.
2. We will forward these on to the factory so that they can advise if the problem is due to a manufacturing fault. In rare instances it is possible they will wish to see the knife before determining a course of action. Either was we will forward back to you the factory response.
3. If the factory determines that the claim is valid, you will need to return the old, flawed knife to us and a new replacement knife will be sent to you.
