Warranty and Repair - Marcato


As stated on the page of the warranty and repair page, in order for a warranty claim to be made, it must in fact be a manufacturing fault.
in order for a warranty claim to be made, it must in fact be a manufacturing fault. For example, if you get a crack in an item because of a stress fracture that has occurred because something went wrong in the tempering of the steel - that would be considered a manufacturing fault. Generally speaking, when a fault occurs there would be characteristics that the manufacturer would look for to see that it is a genuine warranty claim.
Manufacturers will not replace an item that in their view was not a result of a manufacturing issue but rather caused by damage through inappropriate use or lack of care.
In every case, King of Knives only serves as the conduit.
We are always happy to try and help.
It is also important to note that some of the factories will insist on a receipt being included in the return to determine that the product was in fact purchased in Australia.
The process around the Marcato warranty claim is very simple.


DKSH Statement

Warranty Against Defects: Any warranties on our product supersedes all other warranties in respect of the product. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
To claim, you must return product and proof of purchase to place of sale. We will then repair, replace or refund the defective product for free
DKSH Australia Pty. Ltd.
Warranty Claims
14-17 Dansu
Court, Hallam VIC 3803, Australia.
For questions please call 
Ph: (03) 9554 6666.